Refund Policy

At Moto Gear Shop, we aim for your satisfaction. This Refund Policy explains the terms for refunds and exchanges.

1. Refund Eligibility

Refunds are available under the following conditions:

  1. Unused and Undamaged Items:
    Items must be returned in original condition and packaging within 30 days of purchase.
  2. Defective or Damaged Items:
    Items received damaged or defective are eligible for a full refund or replacement.
  3. Incorrect Items:
    If you receive the wrong product, we will issue a refund or exchange.

2. Non-Refundable Items

Refunds will not be issued for:

  • Items showing signs of use or wear.
  • Items purchased on clearance or final sale (unless defective).
  • Returns initiated after 30 days of receipt.

3. Return Process

To initiate a return:

  1. Contact Us: Email info1.motogear@gmail.com or call 021-111-474-651 with your order details.
  2. Return Authorization: We will provide instructions and a return authorization number.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Process

Refunds will be processed within 7–10 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method.